RETURN POLICY

 

We are committed to your satisfaction and our goal is to provide you with the best possible service. We ask that you please take a moment to review our return policy.

Except as noted in "Exclusions" below, A1-4 Electronics, Inc, provides a 15 day replacement or credit period if a product has a factory defect. Non-defective products may also be returned within 7 days for replacement if returned unopened or in "like-new" condition in the original factory box with all factory packaging material. Non-defective items returned for credit are subject to a 35% restocking and refurbishment fee.

All products, unless otherwise noted, are backed by manufacturer's warranty so you can feel confident that your purchase is protected in the unlikely event that a problem develops after the 15 day return period.

Important Note: Shipping charges are not refundable. Only actual merchandise cost is refundable and subject to 25% restocking fee as explained herein. Additionally, shipping costs related to the return of merchandise are the responsibility of the customer regardless of return reason.

Exclusions

The following merchandise is excluded from the above return policy. These items are covered under a "Factory Repair or Replace Only" policy directly from the manufacturer as explained below:

 
1. Panasonic: All Panasonic brand air conditioners, camcorders, digital cameras, DVD players, fax machines, fax film, Copy Machines, Printers, microwave ovens, TVs, TV/VCR combos, VCRs, and vacuum cleaners are "factory repair or replace only" directly from the manufacturer. Defective items must be returned directly to Panasonic to be repaired or replace. Items returned to A1-4 Electronics, inc. (regardless of reason) will be assessed a 25% restocking and refurbishment fee.
   
    
2. Technics: All Technics items are "factory repair or replace only" directly from the manufacturer. Defective items must be returned directly to Technics for repair or replacement. Items returned to A1-4 Electronics, inc. (regardless of reason) will be assessed a 25% restocking and refurbishment fee.
   
    
3. Samsung: Returns not allowed under any circumstances. All Samsung items are "factory repair or replace only" directly from the manufacturer. Returns must be sent directly to Samsung for repair or replacement.
4. Air conditioners from LG Fodders Gold Star Are "factory repair or replace only". Items returned to A1-4 Electronics, inc. (regardless of reason) will be assessed a 35% restocking and refurbishment fee.
5. Cash Register from Sharp and Samsung Casio re "factory repair or replace only". Items returned to A1-4 Electronics, inc. (regardless of reason) will be assessed a 35% restocking and refurbishment fee.
6. All low end fax machines, Copy machines and Printers can not be returned if the toner has been installed.
7. All toners once it has been opened can not be returned.
8. All high end Fax machines, Printers or copy machines can not be returned . All you can get is a technician will go down to you and fix your machine. In case the machine can't be fixed we will exchange it for no charge and the payment for the service is the customers responsibility.
9. All appliances and High end fax machine, copy machine, Printers and Cash Registers sales are final. There is no exchange for an other model or brand once your machine is shipped.    
10. All Xerox, Sharp, Tec, Panasonic, Muratec, Minolta, Oki Data, Samsung, Canon, Ricoh and Toshiba Fax and Copy machines are not returnable if opened. However if it is not opened there is a 25% restocking fee.
11. All Sunpentown Power Generators are non-refundable. All sales final.
12. Casio Cash Registers are company repair only. We do not accept any returens  on the Casio Cash Registers. As well for all JCM and Univell products.

Requesting a Return

All returns require pre-approval and a Return Merchandise Authorization (RMA) number. Please provide last name, first name, mailing address, e-mail address, telephone number, original order number, brand and model number, and reason for return. We will provide a Return Merchandise Authorization Number and shipping instructions. As stated above, refunds are given for merchandise cost only. Shipping costs are not refundable. To request a Return Merchandise Authorization number, click here: a14electronics@yahoo.com. or fax it at 1-(718)-228-2484 Please enter "RMA Request" as the subject.
 

 

Return Checklist

 

1. All items to be returned must have a Return Merchandise Authorization Number.
2. Return policy valid up to 20 days from date of invoice except for specific excluded merchandise listed above. Thereafter, manufacturer's warranty is available.
3. All Return merchandise must be in its original saleable condition when received. Please be sure to include all of the original material, accessories and manuals that the manufacturer sent with the merchandise.
4. Returns must be sent freight prepaid and received in our warehouse within 30 days of the date of invoice.
5. Altered, personalized, or damaged merchandise is not returnable.

 

Suggestions

• Do not destroy or discard original packing for 20 days.
• Keep all original receipts, invoices or order slips handy to expedite the return process.